Protecting the Privacy of Your Personal Information
Our Head Office postal address is:
1210 8th Street S.W
Calgary, AB. T2R 1L3 Canada
For contact information check out our contact us page.
Fibernetics recognizes that its customers value the privacy of their personal information. This Policy is intended to provide information to Fibernetic’s customers (“Customers”) when making decisions to provide personal information to Fibernetics.
2. Personal Information and Our Commitment
Personal information is information about an identifiable individual that may include the Customer’s name, email address, mailing address, phone number, financial information and birthday. Fibernetics fully supports and follows the federal government’s Personal Information Protection and Electronic Documents Act, and any substantially similar provincial legislation, which governs commercial organizations dealing with personal information. Fibernetics is pleased to provide information about its practices in respect of personal information consistent with the Ten Principles of Privacy Protection upon which the federal legislation is based.
3. Scope and Application
Principle 1 – Accountability
Fibernetics will be responsible for personal information under its control including personal information that has been transferred to a third party for processing.
Fibernetics has designated a Privacy Officer who is accountable for Fibernetics’ compliance with the Policy’s principles. The Privacy Officer may be contacted at: [email protected]
Principle 2 – Identifying Purposes
Fibernetics collects personal information for one or more of the following purposes:
- to provide service(s) and/or products to Customers;
- to provide a positive customer experience, to communicate with Customers and manage customer accounts (which will include, but not be limited to: billing, collection, advertising, promotion, account verification and which may be facilitated through a Fibernetics affiliated company);
- to evaluate Customers’ financial status and eligibility for credit;
- to identify Customer needs and/or preferences;
- to meet legal and regulatory requirements;
- to administer and manage its business operations; andas otherwise required or permitted by law
Fibernetics will identify the purposes for which personal information is collected at the time the information is collected. Some Fibernetics products may be co-branded and offered together with or via a partner company. If the Customer registers for or uses such products, the Customer consents to both Fibernetics and the partner company’s collection, use and disclosure of personal information collected in connection with the co-branded product.
Fibernetics may also share personal information with other Fibernetics affiliated companies or their agents or authorized dealers in order to offer you products or services that you may find attractive and also to provide ancillary or back-end services (such as network services, billing and collection) that will complete the service offering to the Customer.
Principle 3 – Consent
Fibernetics will obtain the Customer’s consent for the collection, use or disclosure of the Customer’s personal information, except in certain circumstances, as permitted by the law. The form of consent may vary and may include, but is not limited to, oral consent when collected over the telephone or online consent via check-off boxes at the time of registration or when an individual uses a product or service. To make the consent meaningful, the purposes will be stated in such a manner that the individual or Customer can reasonably understand how the information will be used or disclosed.
In certain circumstances, personal information may be collected, used, or disclosed without consent of the Customer. For example, where collection of personal information is clearly in the interests of the Customer and consent cannot be obtained in a timely way; where personal information is used in the case of an emergency that threatens the life, health or security of an individual; where the collection of personal information with that person’s knowledge or consent might compromise the availability or accuracy of the information and the collection relates to the investigation of a breach of an agreement or contravention of law; and where personal information is disclosed for debt collection purposes or to comply with a subpoena, warrant or court order.
The Customer may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. Please contact [email protected] for information on how a Customer may withdraw consent.
Principle 4 – Limiting Collection
The Site uses a feature of the Internet web browsers called a cookie, which is a file that is sent to the Customer’s browser from the Site’s computers and stored on your computer’s hard drive. A cookie assigns a unique identification code to the Customer’s computer in order to collect anonymous information. On this Site, cookies are used to help Fibernetics track visitors, conduct research and improve site content and services.
Fibernetics cookies do not collect personal information. Fibernetics only collects personal information if the Customer knowingly and willingly provides such information.
The Customer may set their Internet web browser to notify the Customer when they receive a cookie or to prevent cookies from being sent. If the Customer prevents a cookie from being sent, the Customer may limit the functionality of the Site.
Principle 5 – Limiting Use, Disclosure and Retention
Fibernetics will not use or disclose the Customer’s personal information for purposes other than which is was collected, except in cases such as those that fall under the circumstances described above where consent may be inappropriate. Personal information will be retained only as long as necessary for the fulfillment of those purposes or as otherwise required or permitted by law.
Principle 6- Accuracy
Fibernetics will take steps to help ensure that the Customer’s personal information will remain as accurate, complete and up-to-date as is reasonably necessary for the intended purposes.
The extent to which personal information will be updated will depend upon the use of the information, taking into account the interests of the individual. Information will be sufficiently accurate, complete and up-to-date to minimize the possibility that inappropriate information may be used to make a decision about the individual.
Principle 7- Safeguards
Fibernetics shall protect the Customer’s personal information with security safeguards reasonably appropriate to the sensitivity of the information in order to protect against loss or theft, unauthorized access, disclosure, copying, use or modification. These safeguards are physical (for example, locked filing cabinets and restricted access to offices); organizational (for example, security clearances and limiting access on a “need to know” basis); and technological (for example, passwords).
Principle 8- Openness
Through this publicly available document, Fibernetics has made readily available specific information about its privacy policies and practices and about the type of personal information Fibernetics collects.
Principle 9- Individual Access
Upon written request, Fibernetics will inform the Customer of the existence, use and disclosure of the Customer’s personal information and provide access to that information. The Customer will be able to challenge the accuracy and completeness of the information and have it amended as appropriate. For the Customer’s protection, the federal legislation requires that any request for access or request to amend personal information be made in writing.
In certain circumstances, Fibernetics may not be able to provide the Customer access to the Customer’s personal information. Where permitted, the reasons for denying access will be provided to the Customer. Exceptions to the grant of an access request may include: information that contains references to other individuals or contains confidential information, where such information cannot be severed from the record; information protected by solicitor-client privilege; information properly collected without the knowledge or consent of the Customer for purposes related to investigating a breach of an agreement or a contravention of law; information generated in the course of a formal dispute resolution process; and as required or permitted by law.
Principle 10- Challenging Compliance