Peter is exceptional and always takes the time to make sure my questions are answered. And I always have a lot of questions.
Geoff August 29, 2018
As always, the response was exceptional. Very polite, efficient and, most importantly, kept me up to date and followed the ticket to resolution! Again, thank you for the excellent service and support.
Gerard August 28, 2018
Very polite and helpful.
Zahir August 16, 2018
mine was a quick and easy issue spam issue but he was very courtious and let me know what to look for.
Gloria August 16, 2018
I'm still very happy with Nucleus after more than 20 years service. I love supporting local companies, keep up the good work!
Karen August 15, 2018
Not only did he help with the problem I called about, but he also offered to help with another problem not related. He was very personable and easy to work with, and before he was done, he double checked that he had done it the best way and came back with better information that he implemented. This was a problem that we had been struggling with for years, and he found and fixed it, so needless to say, we are very happy.
Andrea August 15, 2018
Rachel was AMAZING and a pleasure. She got my issue resolved quickly and went above and beyond when I asked questions. We have been with Nucleus since almost the beginning and have always had Excellent customer service! On more than one occasion we have been give the chance to change internet providers to reduce the cost of our home services (bundling home phone, and internet, etc.) but we have always refused because we do not want to lose Nucleus. Please keep up the Great work.....you have some amazing employees working for you.
Julie August 15, 2018
Nigel was patient, kind and very pleasant.
Kelly August 10, 2018
Good experience meeting Charissa. She made my experience with your company a very good experience
Dorothy K August 2, 2018
Nigel is professional & friendly . He listened , laughed and answered all questions knowledgeably & quickly . Merci . Franz X
Francis X July 31, 2018
very helpful, thanks to all !!
Dave F July 24, 2018
Joyce July 23, 2018
MY TECHNICIAN WAS VERY HELPFUL , EXPLAINED MY PROBLEM TO ME AND PAITENT WITH MY QUESTIONS. HE RECEIVED SUPPORT ADVICE AND THE TEAM GOT ME UP AND RUNNING , I HAVE SOME MORE BITS LEFT 🙂
Gloria July 20, 2018
John Shiells is a very customer-oriented person, and I am thoroughly impressed with his take-charge, "let's get you through all of this tech-speak" approach. I'm a techno nerd in general, but there were tech matters that were beyond my knowledge base. We were negotiating our way through some very time-sensitive hosting issues this past two weeks, and John made it happen for us quickly. Good work!
Laurel July 13, 2018
Nucleus customer support is the best there is! I have been a huge ADVOCAT for Nucleus and have sent you many hosting customers. Thanks again for delivering exceptional customer service once again! I will always remain a loyal customer
Rick July 9, 2018
Everyone asks me who "Nucleus" is and I always tell them Nucleus is my wonderful IP and they should check you out! I've never had a bad experience with Nucleus since finding you many years ago
Debrah W June 28, 2018
I like that Nucleus is a Calgary company and set up couldn't have been easier.
Pam F. June 26, 2018
No waiting and resolved very quickly
Lisa W. June 25, 2018
I love Nucleus, tech support, customer service are super efficient! Thanks!
Jo-Anne S. June 25, 2018
I've been a Nucleus customer for 15 years and have always received a high level of professional service
Ray E. June 21, 2018
Very down to earth, quick and knowledgeable
Lisa June 21, 2018
I've been a Nucleus customer for 15 years and have always received a high level of professional service.
Ray E June 21, 2018
Excellent knowledge and very quick resolution to my problem
Andrew S June 20, 2018
Amazing quick service. Will definitely recommend to people I know
Sylvia F June 12, 2018