mystery-person

Always a pleasure to work with the techs.

Sharon November 14, 2018

mystery-person

Thank you, good work

Bryan November 13, 2018

mystery-person

Charissa is someone I deal with in the office as we have personally met and she treated me very well at the time as a new customer.  She emailed me with news that my internet package would be dropping in cost and then I called her on the next available business day.  She is also my go-to person for any issues I have with my account, except for technical support.

Dorothy K November 13, 2018

mystery-person

Nigel is friendly and professional . His questions helped solve the problem issues quickly and he also provided extra info in answer to my further questions . Excellent tech support from Nucleus. Merci

Francis November 13, 2018

mystery-person

Nigel figured out the issue instantly; he made it easy for me to create the password I want to use, and that made it easy for me to get into my account and change the payment information.

It's because of people like Nigel that I choose to stay with Nucleus as my Internet Service Provider.

I think there was a guy called Jeff that used to help me out a long time ago. I also appreciated his patient help; he and Nigel are obviously cut from the same cloth.

Rick B. November 10, 2018

mystery-person

I am so thankful that you are there to help me,  as a senior it is sometimes impossible for me to work out what the problems are and when I call your staff is always so attentive and helpful.

Thank goodness for your company,  I am sure I would not get this kind of service from Shaw or Telus.

Keep up the good work

Ann C. November 7, 2018

mystery-person

Nigel was prompt, polite, and professional - addressing my concerns and issue quickly and efficiently.

Corby November 6, 2018

mystery-person

Nigel has been amazing and so helpful.  His follow- up with Shaw was especially appreciated.  The gentlemen from Shaw came out on Saturday afternoon to do further checking.  Thank you so much to all of you at Nucleus.  YOU ARE THE BEST!

Janis and Don November 3, 2018

mystery-person

Honestly went with Nucleus over other companies because of how helpful Josh was!!

Kristy October 31, 2018

mystery-person

Thank you for your help in moving away from Shaw. Much better service.

Ted October 29, 2018

mystery-person

My screw up was taken care by the team quickly and efficiently as usual.

Blaine October 29, 2018

mystery-person

Nucleus service has always been then best in the business!

Robert October 24, 2018

mystery-person

Robert was just great throughout our service call and went above and beyond to help. I was very pleased with the whole experience.

Brian October 18, 2018

mystery-person

Transition was smooth and our home internet was up and running without a service tech visit or any calls to the support desk. Speed (down and up) is as advertised and we're very pleased!

Jeff October 11, 2018

mystery-person

Nigel is awesome - give him a raise!

Ray October 11, 2018

mystery-person

Fantastic help!

Adam October 4, 2018

mystery-person

I sure felt respected, the Technician listened carefully to my concern/problem and solved it in a very short time. The Technician was very knowledgeable and very efficient, polite and friendly. I was so happy with the customer service.

Thank you

Kathy October 3, 2018

mystery-person

The comment the client left was:

 

Nigel - was very professional and understanding of my low knowledge of the I.T. world.

he provided me with some suggestions on files storage and back up of my emails.

 

 

he also mentioned that my password for the account could potentially be of high risk to break. (showing a concern for my security)

 

 

thanks to him

John October 3, 2018

mystery-person

The reason we use Nucleus is the level of help that we get when we have an issue with our connection.  You guys do a great job.  Thanks for taking the time to find the our internal computer glitch that was causing my performance issues. It is appreciated.

Gary September 27, 2018

mystery-person

As a long term customer, 20 years now, I have always been impressed with the knowledgeable people who have help me in solving any of the problems I have.

Wayne September 18, 2018

mystery-person

Very personable and efficient young man - very helpful!  Solved my internet issues in a timely manner.

Jack September 13, 2018

mystery-person