My experience with Elise was incredible. She knew exactly how to fix my problem and was very patient with me. It was a pleasure to deal with her.
Ron February 14, 2018
Nucleus was very accessible in minutes of receiving my call and as above handled my problem for now and I think permanently.
Keith January 29, 2018
Having been a customer for almost 20 years, there never has been a time that a problem has not been resolved. Most appreciated!
Wayne January 26, 2018
The best tech service I have ever received from anyone.
have had my account for over 10 years with no issues or complaints, Nucleus is just the best
Gary January 23, 2018
I am a long time satisfied client of Nucleus, having resisted numerous alternative offers. This latest contact reinforces my continuing loyalty. An Alberta(I think/hope) Company which has competent, real live people to answer Tech.Service calls.
George January 22, 2018
The quality of reception of the internet is more dependable than it was on the Shaw internet provider.
David January 20, 2018
Service is very prompt and with a real, live tech. No automation or telephone prompts! Its worth the small monthly charge to obtain this type of assistance.
Stan January 17, 2018
Connie January 17, 2018
Always very helpful and polite, Great tech
Nancy January 17, 2018
I am a fan of Nucleus. Not only do the techs know their stuff, I don't have to wait on the line for an hour to talk them. Thank you!
Donna January 16, 2018
You guys have the best technical service. I have never been disappointed.
Susan January 11, 2018
The service was great. Had someone at my door that week and had everything solved.
Ishii January 9, 2018
I'm not the best at figuring out things on the computer but your staff member made it Super easy for me.
Ken January 4, 2018
The service I received from Peter was excellent. This kind of service and attention is, once again, another main reason that my wife and I prefer to use Nucleus as a service provider (rather than one of the "major" providers). The patience shown to me by Peter was above and beyond! Thank you very much for all that the Nucleus family provides
Bob January 3, 2018
Extremely happy with the prompt response to this issue. Keep up the good work, Nucleus!
Evonne December 28, 2017
Elise was professional and friendly and helped me beyond what I expected so I won't have this issue in the future. Thanks so much!
Nadine December 27, 2017
Peter was polite and helpful. I have stayed with Nucleus because, in spite of the fact that I suspect most of my questions qualify as "stupid", nobody has ever laughed out loud when I ask one. I appreciate the friendly, professional way the staff works with me.
Bob December 18, 2017
If this keeps up, I am going to owe your techs more cookies.
Sharon December 16, 2017
Not a thing to complain about. The tech was very pleasant, knowledgeable and helpful.
Tim December 14, 2017
Given the circumstances of stubborn, reluctant, cooperation of my computer, Elise did a great job.
Tim December 14, 2017
We had excellent service and appreciate that we were able to speak to a technician directly and efficiently.
Ronda December 11, 2017
Thanks for helping me fix this and being patient with my lack of knowledge.
Andy December 10, 2017
Peter recognized my unfamiliarity with the problem and made sure we reached a successful solution of the outcome.
Andrew December 8, 2017
Steve and reception were quite friendly and helpful along with being efficient and timely processing our request.
Gary D. December 8, 2017
The issue was the quality of the internet connection at our rural address. Our older model modem was dropping the line frequently and the computer was often frustratingly unable to connect or continue. Eric monitored this connection and found it to be sporadic. He suggested a modem replacement. As well, he suggested having the phone lines tested by Telus. Eric organized this and the result was the discovery of some poor Telus lines. The modem was replaced and the lines were repaired. Eric continued to monitor not just the lines but the situation as well. He offered to assist with setup if needed or any other questions I had. Eric provided excellent service and kept in contact with me over the entire procedure. This process took some time due to other circumstances however it was completed as quickly as possible. The connection seems much steadier now and there has been a terrific improvement in the situation. I am very happy with the service. Thank you very much, Eric.
Kim December 6, 2017
Any time I have to request Help the Service has been quick and Excellent co-operation.. Thank you.Keep up the Great Service.
Bruce December 4, 2017
Peter was amazing to deal with. Very quick to respond to my call and helped me immediately. Thank you.
Katie December 4, 2017
I really like it that they tell me how something can be done, and then I can go off and learn to do it myself.
Sharon December 1, 2017
Eric is always terrific in responding quickly and effectively to any issues that arise. Greatly appreciated.
Kent November 23, 2017
I love you guys. You take such good care of me. Peter feels more like a trusted friend than a faceless technocrat. I am always trying to talk my friends into switching to Nucleus and Peter is exactly the reason why!! Just keep doing what you are doing.
Marg A. November 23, 2017
He not only solved this problem, but taught me what to do if the same problem happens in the future.
Sharon November 14, 2017
Thank you for your support. You were very helpful.
Bernie M. November 13, 2017
We are always helped very well when we call in with questions regarding our computer!
Perry November 13, 2017
Eric was most helpful and showed great patience.
Rick S. November 13, 2017
Great job!! I absolutely love Nucleus high speed internet for great cost - staff are awesome! Highly recommended
Chelsea P October 30, 2017
Steve was very helpful walking me through the back end admin site! He made helpful suggestions for our edits and was very knowledgeable.
Leighsa October 30, 2017
Eric's patience was exemplary. He had to guide me through four different methods of connecting with him but he succeeded. A big THANKS to him and to Nucleus for having him on the team.
Tim October 9, 2017
Excellent communication skills with a technically challenged old lady.Thanks for your patience.Happy Thanksgiving.
Branda D October 6, 2017
As is normal, Nucleus staff were professional and very helpful. Thank you to you all.
Bob October 4, 2017
Peter was great! Give that man a raise!!!
Loren K September 28, 2017
I recommend Nucleus - I feel valued as a customer, and I'm pleased with the quick responses from all departments: sales, tech support, and billing.
Joanne P September 28, 2017
Excellent service, excellent quality, as always - which is why I've been with Nucleus for the past TWENTY years.
Sandra D September 25, 2017
Understood my issues and helped me resolve quickly.
Stu H September 22, 2017
our current techs have more patience than I ever did. Their technical knowledge and confidence is immaculate.
Corby September 20, 2017
I tell everyone about you guys. I was injured badly a year and a half ago. My credit tanked my bills piled up. Nucleus has been the perfect solution for us.
Jeff G September 18, 2017
"Great customer service (as always!). Thanks Charissa!"
Stew N September 16, 2017