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There are 2 options to take in this case:

1- Listen to the message in your message box. This should return the dial tone to normal.

2- Change the modem setting so that it will not wait for a dialtone. This is usually available from the phone and modem options found through the control panel.


 

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Nucleus does support V.92 Modems, but we cannot guarantee that you will connect to a V.92 Modem in out Dialup pool.


 

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Email clients such as Outlook Express have a set amount of time that they will try to download a message for. If the message has not been downloaded within that time frame your computer thinks that the connection to the Nucleus mail server has been lost. If you do have an email in your inbox that is too large to receive, the easiest way to resolve this is to increase the time outlook will wait for the message. To do this in Outlook Express:

-Select Tools then accounts
-from the list of internet accounts choose your email account and then press the Properties button.
-Once you are into your email account properties click on the Advanced tab find the heading that says Server Timeouts and set it to the longest value (for Outlook Express it is five minutes).
-Click the Apply button then the Ok button to save the changes.

Another option is to remove the message from the list. The easiest way to remove it is to contact Nucleus technical support to move or remove the message. You can reach Nucleus technical support at:

Calgary: 403-509-4960
Edmonton: 780-448-0460
Toll Free: 1-888-GOMODEM (466-6336)
Email: [email protected]


 

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