System Status: Normal
 
 

Email Service Maintenance – Panel5
 
Please note that we are currently preforming work on Hosting Panel 5 that will be effecting Email service.
– cal0840-p5 (panel1)

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
([email protected])

 
Resolved – October 3, 2017
 

Email Service Maintenance – Panel1
 
We are currently preforming work on Hosting Panel 1 that will effect email services
 
Resolved – October 2, 2017
 

@nucleus.com Email Server Maintenance – August 22, 2017
 
On August 22, 2017, between 12:00 AM and 5:00 AM, maintenance will be performed on the server hosting all @nucleus.com email addresses. Mail may be unavailable during this time for approximately 40 minutes. If you are unable to access your email after this window has ended, please contact technical support at 403-509-4960 for assistance.

Thank you for your patience.

-Nucleus Network Operations

 
Resolved – August 18, 2017
 

Network outage
 
We are currently experiencing a network outage in our Kitchener Ontario Data center.

following services are effected:

– vDSL authentication
– @nucleus.com email service
– GravityCube – VPS service

we are working on the issue with no estimated time of repair.

Thanks

 
Resolved – July 6, 2017
 

Email Issue – panel3
 
Please note that we are currently experiencing Email and other issues on the following server:

– cal0840-p3 (panel3)

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
([email protected])

 
Resolved – June 30, 2017
 

Emergency Network Maintenance – All Hosting
 
On Friday, May 5th from 12:01 AM – 4:00 AM, we will be moving our hosting environment to new infrastructure. We expect an outage during this time of approximately 1 to 2 hours as they are moved over. Please contact technical support at 403-509-4960 if you are unable to access your site or email at the end of this window. We thank you for your patience as we continue to work to improve our network.

-Nucleus Network Operations

 
Resolved – May 4, 2017
 

Network Maintenance – Fibre and Cable
 
On Wednesday, April 26th from 11:00 PM – 2:00 AM, we will be moving paths for our cable and fibre customers to comply with our evolving network design. We expect an outage during this time of approximately 5 minutes per circuit as they are moved over. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

-Nucleus Network Operations

 
Resolved – April 24, 2017
 

HOSTING: Emergency Server Maintenance Notice
 
Dear Valued Client,

Please note that we are experiencing issues on one of our windows hosting environments. We are working to get the problem resolved as soon as possible.

Customers may experience minor service disruption lasting up to 1 hour during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

-Nucleus Network Operations

 
Resolved – November 1, 2016
 

HOSTING: Emergency Server Maintenance Notice
 
Dear Valued Client,

Please note that we are still experiencing issues on one of our hosting control panels due to the building and network issues experienced last week. We are working to get the problem resolved as soon as possible.
Customers may experience one service disruption lasting up to 1 hour during this time.
We thank you for your patience and apologize for any inconvenience this may cause.

-Nucleus Network Operations

 
Resolved – August 29, 2016
 

Emergency Maintenance – Hosting
 
We are still experiencing minor issues with getting the website hosting services back on line 100% due to the issues that occurred on Thursday Aug 25th.

We are currently working hard to get the issue resolved.

If you are missing any emails please have the sender resend them too you.

Thanks

 
Resolved – August 26, 2016