System Status:
1. Emergency Maintenance – April 18

Nucleus will be performing maintenance on core network devices on April 18, between 12:00 AM and 2:00 AM. There may be an outage of approximately 10 minutes during this window. Please contact our technical support department if you require assistance in restoring your services after this window.

We thank you for your patience as we work to improve the security and reliability of our network.

-Nucleus Network Operations

 

Emergency Maintenance – April 18
 
Nucleus will be performing maintenance on core network devices on April 18, between 12:00 AM and 2:00 AM. There may be an outage of approximately 10 minutes during this window. Please contact our technical support department if you require assistance in restoring your services after this window.

We thank you for your patience as we work to improve the security and reliability of our network.

-Nucleus Network Operations

 
Ongoing – April 17, 2018
 

Hosting Issue – panel2
 
Please note that we are currently experiencing hosting and Email issues on the following server:

– cal0840-p2 (panel2)

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
([email protected])

 
Resolved – January 30, 2018
 

Cable Network Maintenance – January 25, 2018
 
Nucleus will be performing upgrades to our cable network on January 25, between 12:00 AM and 4:00 AM. Cable Internet users can expect an outage of 15-30 minutes during this time, though we will make every effort to limit downtime. If your connection is not working after this maintenance window, please contact technical support at 403-509-4960 for assistance.

We thank you for your patience and understanding as we work to improve our network.

-Nucleus Network Operations

 
Resolved – January 23, 2018
 

Email Service Maintenance – Panel5
 
Please note that we are currently preforming work on Hosting Panel 5 that will be effecting Email service.
– cal0840-p5 (panel1)

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
([email protected])

 
Resolved – October 3, 2017
 

Email Service Maintenance – Panel1
 
We are currently preforming work on Hosting Panel 1 that will effect email services
 
Resolved – October 2, 2017
 

@nucleus.com Email Server Maintenance – August 22, 2017
 
On August 22, 2017, between 12:00 AM and 5:00 AM, maintenance will be performed on the server hosting all @nucleus.com email addresses. Mail may be unavailable during this time for approximately 40 minutes. If you are unable to access your email after this window has ended, please contact technical support at 403-509-4960 for assistance.

Thank you for your patience.

-Nucleus Network Operations

 
Resolved – August 18, 2017
 

Network outage
 
We are currently experiencing a network outage in our Kitchener Ontario Data center.

following services are effected:

– vDSL authentication
– @nucleus.com email service
– GravityCube – VPS service

we are working on the issue with no estimated time of repair.

Thanks

 
Resolved – July 6, 2017
 

Email Issue – panel3
 
Please note that we are currently experiencing Email and other issues on the following server:

– cal0840-p3 (panel3)

We thank you for your patience and apologize for any inconvenience this may cause.

Nucleus Network Operations
([email protected])

 
Resolved – June 30, 2017
 

Emergency Network Maintenance – All Hosting
 
On Friday, May 5th from 12:01 AM – 4:00 AM, we will be moving our hosting environment to new infrastructure. We expect an outage during this time of approximately 1 to 2 hours as they are moved over. Please contact technical support at 403-509-4960 if you are unable to access your site or email at the end of this window. We thank you for your patience as we continue to work to improve our network.

-Nucleus Network Operations

 
Resolved – May 4, 2017
 

Network Maintenance – Fibre and Cable
 
On Wednesday, April 26th from 11:00 PM – 2:00 AM, we will be moving paths for our cable and fibre customers to comply with our evolving network design. We expect an outage during this time of approximately 5 minutes per circuit as they are moved over. Please contact technical support at 403-509-4960 if you are unable to restore connectivity at the end of this window. We thank you for your patience as we continue to work to improve our network.

-Nucleus Network Operations

 
Resolved – April 24, 2017