Scheduled Network Maintenance – Email
Posted: November 13, 2018
 
Dear Nucleus Customer,

On Thursday December 5th, we will be performing scheduled maintenance that will affect @nucleus.com email accounts.

Start: December 5th 00:00 2018 (MST)
End: December 5th 04:00 2018 (MST)

Affected Services: – ALL @nucleus.com eamil systems.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service


Scheduled Network Maintenance – Email
Posted: November 13, 2018

Dear Nucleus Customer,

On Thursday December 5th, we will be performing scheduled maintenance that will affect @nucleus.com email accounts.

Start: December 5th 00:00 2018 (MST)
End: December 5th 04:00 2018 (MST)

Affected Services: – ALL @nucleus.com eamil systems.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service


Subject Scheduled Maintenance – Hosting
Posted: November 9, 2018

Nucleus Network Operations has scheduled a maintenance window for hosting server panel4 and panel6 starting Friday October 9th , from 5:00PM to Sunday October 11th 10:00PM.

During this time Nucleus will be migrating your website and email from older infrastructure to newer infrastructure.

Users should not experience any website downtime or email loss but may experience the following:
– Emails that are delete by users during this time window may show back up.
– Possible loss of address book in webmail. (if this happens please contact us at [email protected] and we will restore this information for you)

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Scheduled Network Maintenance Notice
Posted: October 12, 2018

Nucleus Information Service – @nucleu.com email accounts – Datacenter Migration Maintenance Oct 22, 2018 10:00pm Mountain time

Dear Nucleus Customer,

On October 22nd, we will be performing scheduled maintenance in our Kitchener Datacenter that will affect:
[email protected] email accounts
-Nucleus customer portal

Start:
Oct 22 2018 10:00PM (MST)
End:
Oct 23 2018 4:00 (MST)

Affected Infrastructure (Service – Locations): Kitchener Datacenter – @nucleus.com email hosting.

Why: This maintenance is part of a continuous effort to improve overall availability and performance for our customers. We will be migrating physical equipment to our new and improved datacenter.

Impact: During this maintenance, access to the @nucleus.com email accounts and the mynucleus.ca customer portal will be affected for a periods of time up to 6 hours.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service


Scheduled Network Maintenance Notice
Posted: October 2, 2018

Nucleus Information Service – Hosting – Datacenter Migration Maintenance Oct 4, 2018 8:00 Mountain time

Dear Nucleus Customer,

On Thursday October 4th, we will be performing scheduled maintenance in our Kitchener Datacenter that will affect some of our website hosting platforms.

Start:
Thru Oct 4 20:00 2018 (MST)
End:
Fri Oct 5 00:00 2018 (MST)

Affected Infrastructure (Service – Locations): Kitchener Datacenter – Nucleus website hosting.

Why: This maintenance is part of a continuous effort to improve overall availability and performance for our customers. We will be migrating physical equipment to our new and improved datacenter.

When: The maintenance is scheduled to take 4 hours, beginning at 20:00 PM MST.

Impact: During this maintenance, access to the VPS’s will be affected for a periods of time up to 2 hours.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service


Scheduled Network Maintenance Notice
Posted: October 2, 2018

Nucleus Information Service – GravityCube VPS hosting – Datacenter Migration Maintenance Oct 4, 2018 8:00 Mountain time

Dear Nucleus Customer,

On Thursday October 4th, we will be performing scheduled maintenance in our Kitchener Datacenter that will affect Nucleus Information Service VPS and GravityCube VPS hosting platforms.

Start:
Thru Oct 4 20:00 2018 (MST)
End:
Fri Oct 5 00:00 2018 (MST)

Affected Infrastructure (Service – Locations): Kitchener Datacenter – Nucleus and GravityCube VPS Service

Why: This maintenance is part of a continuous effort to improve overall availability and performance for our customers. We will be migrating physical equipment to our new and improved datacenter.

When: The maintenance is scheduled to take 4 hours, beginning at 20:00 PM MST.

Impact: During this maintenance, access to the VPS’s will be affected for a periods of time up to 2 hours.

If you have any questions, please call us at one of the numbers below or open a ticket at https://www.nucleus.com/support/

(Toll Free): 1-888-466-6336

Thank you for your continued business and support.

Sincerely,

Nucleus Information Service


Scheduled Network Maintenance Notice
Posted: July 4, 2018

As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus’ services, we have an Maintenance Window on Thursday July 4th 2018 from 9:00 pm 11:00 pm. During the maintenance window, there will be intermittent outages to webiste and email hosting while we preform memory upgrades.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.Insert news story here…


Scheduled Network Maintenance Notice
Posted: May 11, 2018

Please note that there is a scheduled network maintenance window for Nucleus Cable Internet customers in Southern Alberta on May 17th 2018 , from 00:00AM to 6:00AM. Customers may experience short service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Scheduled Network Maintenance Notice
Posted: May 11, 2018

Please note that there is a scheduled network maintenance window for Nucleus Cable Internet customers in Northern Alberta on May 15th 2018 , from 00:00AM to 6:00AM. Customers may experience short service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Emergency Maintenance May 2nd, 2018
Posted: May 2, 2018

Please be advised that we will be doing emergency maintenance on one of our hosting systems on Wednesday May 2nd.

Services expected to be impacted: All hosting.

This outage is scheduled to take place between 11:00PM and 2:00AM Thursday May 3rd. During this time there will be intermittent interruptions in service lasting 5 to 10 min.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Mail Issues – May 1st 2018
Posted: May 2, 2018

On May 1st, 2018 between 8:00PM and 11:30PM, Nucleus experienced some issues with the SMTP services (sending mail) running on several of our hosting servers. This issue was caused by a software update pushed by the vendor. The Issue was temporally resolved between 11:30PM and Midnight.   

We are working with the vendor to make sure this does not happen again however follow-up emergency maintenance windows may be required to repair issues caused by the update.

We thank you for your patience and apologize for any inconvenience this may cause.

-Nucleus Network Operations