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Scheduled Network Maintenance Notice
Posted: May 11, 2018

Please note that there is a scheduled network maintenance window for Nucleus Cable Internet customers in Southern Alberta on May 17th 2018 , from 00:00AM to 6:00AM. Customers may experience short service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Scheduled Network Maintenance Notice
Posted: May 11, 2018

Please note that there is a scheduled network maintenance window for Nucleus Cable Internet customers in Northern Alberta on May 15th 2018 , from 00:00AM to 6:00AM. Customers may experience short service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Emergency Maintenance May 2nd, 2018
Posted: May 2, 2018

Please be advised that we will be doing emergency maintenance on one of our hosting systems on Wednesday May 2nd.

Services expected to be impacted: All hosting.

This outage is scheduled to take place between 11:00PM and 2:00AM Thursday May 3rd. During this time there will be intermittent interruptions in service lasting 5 to 10 min.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Mail Issues – May 1st 2018
Posted: May 2, 2018

On May 1st, 2018 between 8:00PM and 11:30PM, Nucleus experienced some issues with the SMTP services (sending mail) running on several of our hosting servers. This issue was caused by a software update pushed by the vendor. The Issue was temporally resolved between 11:30PM and Midnight.   

We are working with the vendor to make sure this does not happen again however follow-up emergency maintenance windows may be required to repair issues caused by the update.

We thank you for your patience and apologize for any inconvenience this may cause.

-Nucleus Network Operations


Emergency Maintenance February 13th, 2018
Posted: February 13, 2018

As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus’ services, we have an Emergency Maintenance Window on Tuesday February 13th, 9:00 pm to February 14th 1:00 am. During the maintenance window, there will be intermittent outages to webiste and email hosting.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.Insert news story here…


Scheduled Server Maintenance Notice
Posted: October 2, 2017

UPDATED: Time Change

Please note that there is a scheduled maintenance window for hosting server panel1 on Monday October 2th , from 10:00PM to 1:00AM on Tuesday October 3rd. Customers may experience email service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Nucleus office closed Oct 9 2017
Posted: October 2, 2017

The Nucleus office will be closed Monday October 9 2017 for Thanksgiving Day
We will have limited tech support from 9am to 5pm this day.
Our office will reopen at 9am Tuesday October 10.

Office will be closed for Sept. 4 2017
Posted: August 29, 2017

The Nucleus office will be closed for the Labour Day Holiday, Monday Sept. 4 and will reopen Tuesday Sept. 5 at 9 am. We will have limited tech support available on Sept 4 from 9am to 5pm

Thank you from the Nucleus Staff and Management


Office closure for Civic holiday 2017
Posted: August 1, 2017

The Nucleus office will be closed Monday Aug 7/17 and reopen at 9am Tuesday Ag 8/17
We will have limited Technical Support on Monday from 9am-5pm @ 403-509-4960
Thank you for your understanding and patience.

Maintenance Window – July 25, 2017
Posted: July 24, 2017

Please be advised that we will be doing emergency maintenance on one of our systems early morning Tuesday. Services expected to be impacted: VDSL and Dial-up connections.

This outage is scheduled to take place between Midnight and 2:00AM Tuesday July 25th. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be available from 8AM-9PM.