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Scheduled Server Maintenance Notice
Posted: October 2, 2017

UPDATED: Time Change

Please note that there is a scheduled maintenance window for hosting server panel1 on Monday October 2th , from 10:00PM to 1:00AM on Tuesday October 3rd. Customers may experience email service disruptions lasting up to 30 minutes during this time.

We thank you for your patience and apologize for any inconvenience this may cause.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.

-Nucleus Network Operations


Nucleus office closed Oct 9 2017
Posted: October 2, 2017

The Nucleus office will be closed Monday October 9 2017 for Thanksgiving Day
We will have limited tech support from 9am to 5pm this day.
Our office will reopen at 9am Tuesday October 10.

Office will be closed for Sept. 4 2017
Posted: August 29, 2017

The Nucleus office will be closed for the Labour Day Holiday, Monday Sept. 4 and will reopen Tuesday Sept. 5 at 9 am. We will have limited tech support available on Sept 4 from 9am to 5pm

Thank you from the Nucleus Staff and Management


Office closure for Civic holiday 2017
Posted: August 1, 2017

The Nucleus office will be closed Monday Aug 7/17 and reopen at 9am Tuesday Ag 8/17
We will have limited Technical Support on Monday from 9am-5pm @ 403-509-4960
Thank you for your understanding and patience.

Maintenance Window – July 25, 2017
Posted: July 24, 2017

Please be advised that we will be doing emergency maintenance on one of our systems early morning Tuesday. Services expected to be impacted: VDSL and Dial-up connections.

This outage is scheduled to take place between Midnight and 2:00AM Tuesday July 25th. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be available from 8AM-9PM.


Maintenance Window – July 12-13, 2017
Posted: July 12, 2017

Please be advised that we will be doing emergency maintenance on network early morning Thursday. Services expected to be impacted:

-webmail.nucleus.com
[email protected] email account
-mynucleus.ca customer portal
-VDSL and Dial-up connections
-GravityCube VPS’s

This outage is scheduled to take place between 11:00PM on Wednesday and end around 4:00AM Tuesday morning. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be avalible from 8AM-9PM.


Maintenance Window – July 10, 2017
Posted: July 10, 2017

Please be advised that we will be doing emergency maintenance on one of our systems early morning Tuesday. Services expected to be impacted: VDSL and Dial-up connections. 

This outage is scheduled to take place between Midnight and 2:00AM Tuesday morning. If your connection does not come up right up after this window. Please power cycle your modem and router (if applicable). If you are still having issues with your connection, please call into technical support 403-509-4960 or toll free 1-888-466-6336. Technical support will be avalible from 8AM-9PM.


Canada Day
Posted: June 28, 2017

Our office will be closed for Canada Day, Monday July 3rd and will reopen Tuesday July 4th.

Thank you for your understanding.

From the staff and management of Nucleus Information Servic


New Office Location
Posted: April 25, 2017

We are moving!

Nucleus is moving in late May and will be fully operational at our new location starting June 1st 2017. Our new address is:

220 – 1210 8th Street SW
Calgary, AB
T2R 1L3

All phone numbers and email addresses will remain the same.


Maintenance Window – March 7, 2017
Posted: February 22, 2017

As part of our continuing efforts to maintain and enhance the overall reliability and efficiency of Nucleus’ services, we have a Maintenance Window on March 7th from 0:00 am to 6:00am During the maintenance window, there will be intermittent outages to the Fiber and Cable Internet network.

This maintenance is in accordance with our policy to ensure the continued reliability of Nucleus’ infrastructure and services.