Well, after getting used to the new home page, I must admit you did a fine job of it. I do miss my choice of browsers, but it is easy to find everything. But no matter what, it is the superb internet provision coupled with excellent customer service that makes Nucleus what it is. Keep it up.

Alan Silver ~ July 26, 2015

I love Nucleus, have been with them for 10+ years with great service. Any problems that arise are always dealt within a timely fashion. Great help with learning the many features that they have. I highly recommend them to anyone looking for personal and/or company based web services.

Jo-Anne Erath ~ July 24, 2015

Excellent service and great customer service.

Ernesto Carmona ~ March 18, 2015

Great service, no problems at all.

James Protz ~ February 22, 2015

I had an intermittent internet connection issue. The Nucleus staff made every effort to assist in tracking down the problem. They were very helpful and very professional. I have been a member for many years and I am pleased to consistently receive polite and high quality service.

I have been very happy with the service I have received from your organization. This recent difficult-to-identify issue was handled professionally and very personably by your staff. They monitored the line, had several discussions with me about the details and offered possible solutions. One was a wiring issue within the house, the other was a possible defect in the modem. I had the local telephone service people check the outside line. They did not find an obvious problem but did freshen the connections. I also received a refurbished modem from Nucleus to swap with our existing one. This did not help but it was worth the try. The freshened line connections seem to have improved the quality of the transmission enough to solve the issue. You staff helped coordinate this work with the local service people and we have a solid connection to the internet again. Thank you.

I have been a Nucleus customer for many years and have always had professional and pleasant interactions with all Nucleus staff, with one exception. More than a few years ago, something happened with your servers or processes, and all of my email was lost. I contacted Nucleus and spoke with one person in particular. I was surprised by the lack of empathy, the lack of a logical explanation and the lack of pleasant personality. I could not believe he worked for Nucleus since every other contact I’ve had before and since has been far superior. This is now an old and irrelevant issue but I guess I still needed to say something about it.

I am happy with all the Nucleus staff and I recommend your service whenever possible. I have truly had excellent service.

Kim Chenger ~ February 24, 2015

Great service, fair rates.

Ernesto E. Carmona ~ February 20, 2015

Great support. Knowledgeable and patient! The competition have tried to lure me back many times over the years but have never given me anything that comes close to causing me to switch. Waiting 20 minutes on the phone for IT with the competition vs. a minute or two with Nucleus has made me a loyal customer.

David Nelson ~ February 15, 2015

Any kind of issue I have had with my service at Nucleus, has always been resolved. And I am always treated with the utmost care and attention.

Kaylene Dyck ~ January 12, 2015

Nucleus has always given me great customer service. Always helpful and quick with trouble shooting. Thanks.

Wayne Willberg ~ November 27, 2014

I just want to take a couple minutes and draft up an email detailing how pleased I am with your service.

I’ve been a Nucleus customer since almost the beginning of Nucleus and as always your ability to please and make things happen is second to none. There were some trials and tribulations with Telus and getting them to mobilize and fix the problems with their infrastructure I know was no small task; the issues could have gone on much longer.

Thank you Nucleus as always you’re number one. I’ll recommend you any time.

Scott Leavitt ~ October 6, 2014

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