Our Head Office postal address is:
96 Grand Ave S, Suite 203,
Cambridge, Ontario, Canada N1S 2L9
For contact information check out our contact us page.
For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address. We collect only the domain name, but not the e-mail address of visitors to our web page. The information we collect is used for internal review and is then discarded.
If you do not want to receive e-mail from us in the future, please let us know by sending email to us at the above address or calling us at the above telephone number or writing to us at the above address and telling us that you do not want to receive e-mail from our company.
If you supply us with your postal address on-line you will only receive the information for which you provided us your address.
Persons who supply us with their telephone numbers on-line may receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your correct phone number. We will be sure your name is removed from the list we share with other organizations.
ACCEPTABLE USE POLICY AGREEMENT BETWEEN
NUCLEUS AND CUSTOMER
Welcome to the Nucleus website, a service of Nucleus Information Service, its subsidiaries, affiliates, agents and licensors (collectively “Nucleus”). The following terms apply to your use of and access to any Nucleus owned or operated website (“Website”), as well as any electronic transmission sent, received, posted, accessed, or stored via any Nucleus network (“Network”), including without limitation its, data, and messaging services; Internet services; and internal email network for communicating with Nucleus employees. Certain products or services offered through our Website may have additional terms and conditions, which govern in the event of any inconsistency with the terms below.
COVERAGE OF THIS POLICY AND AGREEMENT
In addition to other agreements between you and Nucleus, these terms explain the policies that govern your access to and use of our Website and Network, including the actions that we may take, within our sole discretion, for any use that we deem unacceptable. By accessing or using our Website or Network, you agree to these terms (collectively the “Policy and Agreement”), as Nucleus may modify it from time to time. If you do not agree to accept and comply with the Policy and Agreement, do not access or use our Website or Network.
- Master Service Agreement
- 911 Information
- Acceptable Use Policy
- Rules and Policies
- Fair Share Policy
- Backup Policy
- About Universal Network-Level Call Blocking (UNLCB)
CCTS Information and links
Commission for Complaints for Telecom-television Services (CCTS) The CCTS is an independent agency whose mandate is to resolve complaints of individual and small business customers about their telecommunications and television services. If you have a complaint about your telephone, wireless, or Internet service, you must first try to resolve it directly with your service provider. If you have done so and have been unable to reach a satisfactory resolution, the CCTS may be able to help you, free of charge. To learn more about the CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-168
complaint, dispute, agency, CRTC, CCTS, commission, ombudsman