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We are currently seeking a Full Time Technical Support Specialist to work on our help desk. The successful candidate must be dependable, flexible, computer literate and have a pleasant telephone manner. Shifts may vary so flexibility is a definite asset.
Primary Roles & Responsibilities:
- Responding to incoming calls from business and residential clients for the support of high speed Internet and other related services.
- Repairing customer computers in an office environment.
- Working with a team to establish solutions for clients regarding their network setup and implementation.
- Working with clients via a variety of technological mediums such as phone, email and live chat.
- Following up with customers to ensure needs are met.
Skills & Experience Requirements:
- Self motivated, enthusiastic, confident, patient and persistent.
- Interest in the Internet, computers and networking.
- Ability to work in a team environment.
- Excellent business, relationship and interpersonal skills.
- Strong communicator, specifically excellent listening and logic skills.
- Able to clearly communicate with clients.
This is an entry level position with an opportunity for advancement for the right candidate.
If you have the drive, the desire and the skill sets required to be successful, please send your resume to resumes@nucleus.com or fax to (403) 541-9474 along with a cover letter stating salary expectations and availability.
Only those candidates who are selected for an interview will be contacted.
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